Grand Mondial Casino – Responsible Gambling Policy
Gambling is a form of leisure and entertainment. Before playing, you should know how much time and money you can afford to spend. Ensure that gambling does not become a problem in your life and you do not lose control of your play.
In order to avoid problems with gambling, please keep the following in mind:
- Decide beforehand how much money you are willing to spend.
- Don’t try to recoup your losses, they may only increase.
- Beware of how often and for how long you play.
- When you are winning, take occasional breaks. Think about the smart time to stop.
- Remember that gambling is entertainment. It’s not a way to get rich quickly and pay off your debts.
- Don’t forget that gambling is a game of chance. There are no systems or formulas to guarantee success.
- Don’t gamble when you’re depressed or upset.
- Balance gambling with other activities.
- Don’t drink or take drugs when gambling.
The following are some common misconceptions regarding gambling:
- Your luck will change the longer you play
- Past outcomes can make certain future outcomes more likely (also known as Gambler’s Fallacy)
- Playing more than one slot or game will increase your chances of winning
- Having a strategy will increase your chances of winning
- Keeping track of previous results will allow you to determine future results
If you have ever been worried about gambling problems or are just curious to check the results, please try our quick self assessment test.
ConnexOntario provides service information and resources for people experiencing problems with gambling, drugs, alcohol, or mental health. The service is free, confidential, and available anytime. Call ConnexOntario 24/7 at 1-866-531-2600. Text them at 247247 or chat with them at www.connexontario.ca
Logged-in Duration Limits
Daily, Weekly and Monthly login limits can be set on your account.
If you feel that you would benefit from setting your own login limits, you can do this by contacting
the Casino Support Team to discuss the options, or alternatively use the casino software.
Please note that should you wish to increase your limits again or remove them completely, this will not be effective immediately. Only after 24 hours has lapsed will increased limits be available.
Loss Limits
Daily, Weekly and Monthly loss limits can be set on your account.
If you feel that you would benefit from setting your own loss limits, you can do this by contacting the Casino Support Team to discuss the options, or alternatively use the casino software.
Please note that should you wish to increase your limits again or remove them completely, this will not be effective immediately. Only after 24 hours has lapsed will increased limits be available.
Deposit Limits
Daily, Weekly and Monthly deposit limits can be set on your account.
If you feel that you would benefit from setting your own deposit limits, you can do this by contacting
the Casino Support Team to discuss the options, or alternatively use the casino software.
Please note that should you wish to increase your limits again or remove them completely, this will not be effective immediately. Only after 24 hours has lapsed will increased limits be available.
Take a Break period
If you would like assistance with managing your level of play at the casino or seeking to take a short break from gambling, we offer the following take a break periods:
- 24 Hours
- 48 Hours
- 1 Week
- 2 Weeks
- 3 Weeks
- 1 Month
- 6 Weeks
- 2 Months
- 3 Months
Should you feel this could be the most appropriate action for you to take, you can do this by
contacting the Casino Support Team to discuss implementation of this measure, or alternatively use the casino software.
Self-Exclusion
Should you feel you have a gambling problem and require a short or long-term restriction, we offer Self–exclusion periods of:
- 6 months
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
Please note that once a self-exclusion request has been applied, we will not be able to reverse this decision. You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group if you are in any doubt.
Should you decide to enter a self-exclusion period due to a gambling problem, please contact our casino support team to discuss the available responsible gambling options and to decide which would best suit your needs, or alternatively use the casino software.
Upon the expiration of your Exclusion period, your account will not be automatically re-activated. The account may only be considered for reactivation by the Casino at your own request. Please note that your return to play is not guaranteed, and is subject to internal checks and is at the sole discretion of the Casino.
Should you decide to enter a self-exclusion period, please ensure that you self-exclude at any other gambling operators, where you may also hold accounts. Doing so will assist to maximise the effectiveness of your exclusion.
Although we make every effort to ensure new accounts are identified as self-excluded, we respectfully request that self-excluded account holders refrain from attempting to open new accounts. We cannot be responsible for allowing gaming activity if you attempt to circumvent our systems.
Casino Limitations and Minor Policy
Casino play at Grand Mondial Casino is available only to persons 19 years of age or older. Minors may not play at this online casino under any circumstances. Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person. We reserve the right to request proof of age at any stage in order to ensure the prohibition of play by minors.
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Updated: 4/3/2025 12:00:00 +1000
